If you are not completely satisfied with your purchase, you can return it to us within 30 days from the date your order was shipped. Orders postmarked within 30 days from the day your shipment date get free return shipping. Free return label is only valid for 48 Contiguous United States and only 1 time per order. Shipping charges are not refundable. Refunds will be processed within approximately 5 to 10 business days after we receive your return.
Return & Exchange Condition
- Clothing returns must be in its original state, with all hanger tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.
- FINAL SALE: All mark down items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds.
How to Return
If you checked out as a guest, click here to locate your order and start return process.
If you have an account with us:
1. Sign in to your account.
2. Click your name at the top of the page. Then select order history under My Account.
3. Click the order number that contains the item you wish to return.
4. Click Start a claim button on top of your order page. Follow the prompts to initiate your return.
5. Print out the USPS label and place your return label on the return package.
6. Drop your labeled package at a Post Office.
Your package must include the original order invoice. Pack and seal your return merchandise securely and mail it to us. We are not responsible for missing, damaged, or packages lost in transit. If you receive an item that is damaged, please contact our customer service immediately.
We do not provide physical return labels. If you do not use our return label, you will be responsible for covering shipping costs to return items.
Mail the package to:
The Curvy Collective
1885 Ridge Valley St.
Clermont FL 34711
If you have additional questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email.